Chrome cannot be running for the next step. Scroll down until you see the " reset sync" button to clear your data from the server and remove your passphrase. Make sure you know your password as this will clear it from the browser. Reset Chrome back to defaults to completely clear out issues with Chrome.įirst, go to > Google Sync << and sign into your account.
How to Reset Microsoft Edge in Windows 10Ĭlick on Help / Troubleshooting Information then click on the Refresh Firefox button. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
Sometimes programs crash unexpectedly but that does not mean there is an ongoing issue. The computer did crash an application, but I would not worry about it unless it continues to happen. Let's go ahead and reset your browsers and see if that helps.
If you don't have Malwarebytes 3 installed yet please download it from here and install it. If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. I'm heading out, but will check your logs sometime tomorrow. Please run the following steps and post back the logs as an attachment when ready. Hello was probably just a temporary issue, but we'll scan for potential malware threats